Frequently Asked Questions

  • Is my content in Bublup private?

    Yes. Your content in Bublup is private by default. Other Bublup users will not be able to see any content you save into Bublup unless:

    1. You save content into a group folder. Only members of that folder can see your content.

    2. You create a roll of your folder content and don’t use password protection. Even a non-password protected roll is only visible to people that have the link. Note that roll password-protection is a premium feature.

    3. You create a shareable link for an item in Bublup and the link is shared with others.

  • How is my data protected?

    We take a number of important technological measures to ensure your data is safeguarded.

    a) We use Amazon Web Services (AWS) to store your data. AWS has extremely high reliability and is far-and-away the cloud computing industry leader, which you can read more about here.

    b) Bublup stores every piece of data you save multiple times across several different servers in AWS, and those servers are spread across multiple physical locations. Even if an entire building containing a data center became inaccessible, your data would still be available from other locations.

    c) We back up all of your data on a regular schedule.

  • Does Bublup use data encryption?

    Bublup encrypts your data both in transit and at rest on our servers. Our servers are hosted on Amazon Web Services. When you store content in Bublup, your data is encrypted in two ways. First, data is transferred in between Bublup’s servers and your device (in both directions) using the HTTPS protocol, which is the standard for secure communication on the Web. HTTPS uses Transport Layer Security (TLS). Second, while your data is stored on Bublup’s servers, it is encrypted using AES-256 encryption within the Amazon Web Services platform. AES-256 is one of the strongest block cyphers available.

  • Does Bublup compress images?

    We store all the original images that you upload to Bublup. You can always download exactly what you uploaded. However, we also generate compressed versions to use in certain situations, because they load faster. For example, when you are looking at previews, thumbnails, or if you’re experiencing a slower network connection.

  • Can I import content from other cloud services, e.g., Google Drive, DropBox, iCloud into Bublup?

    If you use the desktop version of Bublup, and your other cloud provider supports a sync to your desktop, you can drag large numbers of files into Bublup from your desktop.

  • I just deleted something by accident, where can I find it?

    You can retrieve anything you delete by going to the Trash. Your content will be permanently deleted once your trash is emptied.

    To enter Trash, click on the trash icon in the bottom left corner of the Bublup app on desktop, or tap on the 3-dot menu in "Home" on mobile and choose "View Trash ". You can move items out of Trash by clicking or tapping on the 3-dot menu of an item you’d like to move out of Trash.

    Note that if you delete a roll, it will be permanently deleted, and will not appear in Trash. If you accidentally do this, you can try to re-create the roll with the content that’s in the folder where the roll was created and deleted.

  • I just deleted a bunch of content in my account to free up storage space, but my account is still full, why?

    Your storage space will not be freed up until you’ve emptied your trash.

    Click here for instructions on how to empty your trash. Note that emptying trash is a permanent action that cannot be undone.

  • What do you get with the different Bublup plans?

    When you sign up for Bublup, you are automatically given a free, standard account. For a small monthly fee you can upgrade your account to "Standard Plus", "Premium", or "Premium Plus" which offer significantly more storage space and unlock additional features.

    Check out a breakdown of our different plan options here.

  • How can I apply a promo code to my account?

    If you haven’t created your account, click on the blue, “optional promo code” link on the Bublup sign-up page on desktop to enter your promo code.

    If you’ve already signed up for a Bublup account, go to My Info on your desktop machine by clicking on your avatar, and select “My Plan and Storage”, then click or tap on “Enter Promo Code”.

  • What are Example Folders and how do I delete them?

    When you sign up for a Bublup account, you’ll notice that you have pre-populated Example Folders on various topics. Example folders serve to inspire, and give you ideas to begin creating your own folders. If you want to delete the example folders, simply navigate to "Home" and click or tap on the 3-dot menu of "Example Folders" if you are on Desktop. On mobile, long press on "Example Folders" to bring up the multi-select menu and tap "Trash".

  • What versions of iOS and Android are supported by Bublup?

    Android versions: 5, 6, 7, 8, 9, 10

    iOS versions: 11, 12, 13

  • Can I access Bublup on my desktop or laptop device?

    Yes. Click here to be taken to our login page on your desktop machine. Bublup is currently supported on Chrome, Safari, and Firefox. We also have a Chrome extension which provides additional features for discovering new content and saving webpages. Download our extension from the Chrome Web Store here.

  • Where can I get the Bublup nanobar?

    You can get Bublup’s nanobar by downloading our extension from the Chrome Web Store here.

  • When installing the Bublup extension on Chrome, what does it mean that, “Bublup can read and change all your data on the websites you visit”?

    The warning you get from Chrome when downloading our extension is a general warning that the browser displays for Chrome extensions. We only read data from the webpage you're saving in order to support saving with a title, image and description. Furthermore, when you are saving public webpages, (never your private or password protected pages), we read data from the page to show you suggestions of other public web pages saved by the community.

    Our extension DOES NOT record anything you do. Read more about our privacy policy which has detailed information about how your data is managed.

  • Why did I receive a notification that someone in a nearby location was logging into my Bublup account?

    When an account login takes place, we provide you with information about the date, IP address of the device, and the location from which the login happened. Note that this only happens if the setting (in My Info) called "Email when login detected" is set to ON.

    The geo-location provided is not always perfectly accurate, therefore a security email you receive might specify that your login occurred in a town or state nearby. The most important thing to pay attention to is whether the login occurred at a time that you recognize to determine if it was you who logged in. You should receive the login emails very shortly after logging in.

  • I’m trying to use the Email to Bublup feature, but it says I need to authorize my email account. How do I do that?

    To save emails into Bublup, you’ll have to make sure the email address from which you are forwarding emails into Bublup is authorized. This prevents anyone who might happen to have your username from saving emails into your account without your permission.

    1. Go to “My Info” by clicking or tapping on your avatar. In preferences, you’ll see "Email to Bublup". Enter and save your authorized account(s) here. You can have more than one account authorized for sending.

    2. Once your address is authorized, you can forward mail to username@mybublup.com. E.g., john@mybublup.com. The forwarded emails will be saved as PDFs in the "Emails" folder in Bublup.

    Click here for more detailed instructions on our Email to Bublup feature.

  • I can’t use Bublup in my country, why is that?

    Bublup isn’t available in all countries. Additionally, in some countries, authorities may choose to block or slow down access to traffic going to certain countries and platforms. This is beyond our control. Below is a list of countries where Bublup currently isn’t available.

    As of November 2019:
    Cuba, Iran, North Korea, Sudan, Syria, Venezuela

  • Why was my account suspended?

    Certain content is prohibited on Bublup. If we detect something that’s illegal, hateful, or harmful to others, we may remove the content and reserve the right to suspend the account associated with the infraction. See our Terms of Service to review Bublup’s "Acceptable Content Policy".

  • How can I delete my Bublup Account?

    To delete your account, first go to My Info by clicking or tapping on your avatar in the top left corner of "Home". If you're on desktop, click on "My Plan and Storage", then click on the blue link that says "Delete Account". On mobile, tap "Account Information" then "Delete Account".

  • How can I unsubscribe from Bublup’s mailing list?

    You can unsubscribe from our mailing list anytime by clicking or tapping on the blue "unsubscribe" link at the bottom of the email you received from Bublup.

  • Can I import bookmarks from my browser into Bublup?

    Yes. You can import bookmarks from Chrome, Safari and Firefox into the Bublup app which will streamline the process of saving your favorite links. Click here to view detailed instructions on importing bookmarks into Bublup.

  • How do I view web pages in the in-app viewer?

    You can access the in-app viewer by tapping on saved links in Bublup, or links in Suggestions and Trending. If there’s a site that you go to frequently, (e.g. apple.com, google.com, wikipedia.com), save it in one of your folders and when you tap on it, you'll be taken to the webpage in our internal viewer.

    Note that the older in-app browser was removed because of app store regulations which limit the demographic groups which can use the app if we were to have such a browser.

    Click here for more detailed instructions on using our in-app viewer.

  • How can I download my Bublup content?

    You can download every single item you save in Bublup if you'd like to make sure you have a backup of that specific item. Just go to the 3-dot menu on any item on your desktop machine, and select 'download'. You can also multi-select, and download a few at a time. On mobile, tap on the image or video you want to save to open image viewer, then tap on the 3-dot menu in the bottom left corner and select “Save to Camera Roll” on iOS, or “Download” on Android. Click here for more detailed instructions on downloading content from Bublup to your device.

    In addition to that, we have an export feature that will allow you to download a full copy of all your files that are stored in Bublup. Click here for instructions on how to use our export feature.

  • How can I print from Bublup?

    If you’re trying to print an image, PDF or document from desktop, we recommend downloading the item first and then print from the appropriate application on your desktop machine. If you're trying to print from your mobile device note that you can only print PDFs and images on mobile. Visit our support page here for visual instructions on printing from Bublup.

  • Why can't I edit YouTube links?

    Per policies that YouTube has set forth, it's not possible to edit the titles or descriptions of YouTube links in My Stuff and in rolls.

    When you save a web page from YouTube in My Stuff, you can add a comment as a means of including more detail about a certain link. Just click or tap on the comments bubble at the bottom center of your item to add your comment.

    If you've created a roll that contains a YouTube link, there are a few workarounds to add context to a without directly editing the title or description of the item.

    1. Use notes to explain your videos: Add a note to your source folder in My Stuff that contains the information you would have liked to have had in the description for the YouTube item in your roll. (You can sync your roll to your My Stuff folder so that the note appears in your roll if your roll has already been created). While in edit mode you can re-order your items such that the note and YouTube link appear side by side if you are using a two-column roll, e.g., Express, Globe, Headline. It might also help to change the layout of both the note and the YouTube link to "single" so that you can clearly see the note and YouTube link side-by-side in your roll.

    2. Create a subfolder with your YouTube link(s): In your source folder in My Stuff, create a subfolder that contains the YouTube link(s) that you have in your roll. Since subfolders appear as sections within a roll, you can edit the title or description of the subfolder before you've made your roll and it will appear as the title or description of the section in your roll (you can also edit section headings after rolls have been created). For your particular YouTube link(s) in your roll, you can hide descriptions for items by clicking or taping on the 3-dot menu of that item and choosing "hide description".

    3. Change the section layout to "compact": In the second example above, you can also play around with the section layouts. For instance, changing the section layout to "compact" while adding a description to your roll section will accentuate the visual effect of the section description appearing as though it applies to the videos beneath it.

  • Is there a commitment when you sign up for an advanced plan?

    There is no commitment to upgrading to an advanced plan and you can cancel anytime. A billing cycle is one month. So if you cancel in the middle of a month, your upgrade will terminate at the end of your current billing cycle.